Frequently Asked Questions
I want to order a T-shirt but am unsure about sizes. What are the measurements of each size?
All T-shirts follow the below chest measurement specs. Please check carefully before you place your order.
Mens T-shirts:
S – Inches (36-38), CM (92-97)
M – Inches (38-40), CM (97-102)
L – Inches (40-42), CM (102-107)
XL – Inches (42-44), CM (107-112)
Womens T-shirts:
S – Inches (30), CM (76)
M – Inches (32), CM (81)
L – Inches (34), CM (86)
I ordered a product, but it hasn’t arrived. What happens now?
If your package has not arrived, please contact our Customer Service team, via the "Contact Us" link at the footer of this site. Please include your order number. We will attempt to trace your package.
So that we can confirm that an order has been lost, we must wait until the maximum delivery time has expired. Please see “Postage Options” for standard delivery times.
Are refunds possible?
Refunds will not be offered in the following instances:
- where you’ve had a change of mind regarding the product ordered
- where the products have been damaged due to incorrect or unintended use once they have been received
- where we have proof of delivery (note that in some instances we require a customer signature upon receipt of goods)
Please keep this in mind when purchasing items on site.
Can I change the address my shirt is being sent to?
No. Once the purchase has been confirmed and the payment accepted the product will be shipped to that address.
My product has just arrived, but something’s wrong with it (damaged or not what I ordered). What happens now?
If you receive any product that is damaged or not what you ordered, please contact our Customer Service team, via the “Contact Us” link at the footer of this site, within 14 working days of receiving the goods. Please include details as to the problem with your product and your order number.
Damaged, faulty or incorrect goods will be replaced.
All damaged, faulty or incorrect goods must be returned to Getmusic. Once you have contacted our Customer Service team, we will provide you with a postage-paid package which should be used to return the goods.
Getmusic is not responsible for lost/damaged returns.
I would like to change my order
Sorry once your order has been accepted and paid for, it cannot be changed. Please choose your style and sizes carefully.
Where are the measurements taken from?
The measurements are taken from underneath the armpit, over to the other . The best way to know if a shirt will fit is to measure a shirt you already have and compare the sizes above to that.
What postage options are there for physical items and how long will they take to arrive?
There are two main postage options for physical products:
- Standard Australia Post: Within Sydney metropolitan areas, delivery is usually the next business day after posting. For all other Metropolitan areas, delivery is 1-3 working days. For country locations, delivery can be up to 5 business days. For more detail, contact your local post office.
- Australian Air Express: Each parcel has an individual tracking number and must be signed for upon delivery, unless instructions are provided otherwise at the time of checkout (for example, if you wont be home but would like your product left with a neighbour). This service is usually faster (packages will arrive to most destinations across Australia within 48 hours) and more secure than standard postage.
Note that for certain purchases, we will recommend AAE. Usually this will be recommended for a more expensive or weighty product.
What will appear on my purchase statement?
‘Getmusic (Universal Music Australia)’ will appear on your credit card statement with reference to the payment.
Are these payment methods secure?
Getmusic powered sites use industry standard SSL (Secure Socket Layer) and encryption technology to ensure that any sensitive information passing over the internet during transactions is secure.
Are there any system requirements to use the Getmusic website?
Before accessing Getmusic it is recommended that you be using the operating systems Windows 98, Windows ME, Windows 2000 or Windows XP.
To ensure smooth running and that you are able to properly view all content on the Getmusic site, it is also recommended that you download Adobe Flash player.
The Getmusic site should display with every recent browser, including Internet Explorer (higher than Version 5.0) and Mozilla Firefox (higher than version 1.5). If you are running an earlier version it is recommended you download the relevant update in order for all features of the site to work smoothly.
How can I pay for items on Getmusic?
You can pay for items in your shopping cart by going to the checkout and utilising the payment methods available. You can purchase with an Australian Credit Card (Visa, Mastercard) or via your personal PayPal account.
We are unable to accept credit cards or PayPal accounts issued by banks outside of Australia.